At Loxo, every customer has access to our dedicated team of support specialists. Whether you’re troubleshooting an issue, learning a new feature, or planning a new workflow, our pooled model ensures you always get timely help from the right expert.
What’s Included for All Customers
Even without the add-on, you’ll always have access to:
Loxo’s pooled Customer Success team for account and workflow questions
Our technical support team via support@loxo.co or live chat
Help resources, guides, and training materials in our Knowledge Base
What is Strategic Customer Success?
Strategic Customer Success gives you a dedicated account manager who works as an extension of your team. They focus on aligning Loxo with your business goals and ensuring you see measurable value from the platform.
Flexible to Your Needs
Strategic Customer Success is opt-in and opt-out as needed on a monthly basis. You can add it when you want a deeper level of partnership, and scale back when you prefer to rely on our pooled support team.
What You’ll Receive with Strategic Customer Success
Dedicated Account Manager – a single point of contact who knows your business and your team
Proactive Strategy & Reviews – regular check-ins, adoption plans, and tailored recommendations
Tailored Training & Workshops – custom sessions for your team’s workflows and industry
Priority Support – dedicated escalation path and faster resolution
Growth & Expansion Planning – strategic guidance as your business evolves
Occasional Strategic Support
If you don’t need ongoing Strategic Customer Success for a full month but want a one-off focus session (for example, an adoption workshop, advanced training, or strategic planning call), these can be requested individually and purchased as a standalone service.
Learn More
To explore whether Strategic Customer Success or a one-off focus session is right for you, please contact our team for more information and current pricing with our in-app support chat or at support@loxo.co.