Porting a Phone Number is technically possible, but it’s a very intensive 6 step process that can take up to four (4) weeks, and is not always possible in some regions. Currently, porting a number is only possible in the continental United States.

1. Submit your Porting request. Reach out to support to get a copy of the  "Porting Letter of Authorization." You will also need to send a phone bill to prove ownership of the number(s).

2. Number gets approved. If everything in Step 1 was done correctly, you can expect your Porting request to be approved in 24 hours. Again, depending on the type of number you are porting the approval time may vary

3. Number is Submitted to Carrier Partner. This can take up to 24 hours. Your request is then submitted to your soon-to-be former carrier as a port request. During this time, do not close your account with your carrier and keep your numbers active.

4. Carrier Partner reaches out to Losing Carrier. This can take one (1)week to complete.

5. Response from carrier. At this point, your request will either be approved or rejected:

Approved: If approved, then you will receive a porting date of when your number will portedRejection: These occur for a variety of reasons, such as an incorrect PIN for an account, an address or zip code that doesn’t match the current carrier’s record, or a port request made by an unauthorized user on the account. Additionally, you will need to reach out to your losing carrier to find out what’s needed to move forward. Depending on the needs of the carrier, this will add an undetermined amount of time to your porting request.

6.You will receive confirmation with your porting date. Once your date has passed and you’ve verified the number has transferred to your account, you can begin using your number. 

 If you are interested in porting over you number to Loxo, please reach out to support@loxo.co

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