Before resetting your password, make sure you have entered your email correctly in the login screen.
To reset your password, use the following link: https://loxo.co/reset-password.
If you're currently logged into Loxo, you will first need to sign out of the current session.
If you go to the above link and are re-directed to your Loxo account, your password may be cached. Sometimes this happens because your browser settings are cached with your Loxo account. A work around is to right click on this link: https://loxo.co/reset-password and select open in New Incognito Window and you should be able to access the link.
Alternatively, you can clear your Chrome Cache.