Placements have a funny habit of going quiet right when you want to hear the most. The Outcome Intelligence Agent fixes that by nudging the Hiring Manager for a quick check-in after someone starts, then dropping what they said straight into your inbox. No chasing, no calendar reminders to yourself — just a little automated tap on the shoulder, 90 days after the dust settles.

The Outcome Intelligence Agent starts working the moment a placement is saved — here are the steps to make sure that email is triggered properly:

A few requirements:

After 90 days, Loxo automatically sends an email to the Hiring Company Contact from the sender's chosen email account, so it feels personal rather than robotic. If that sync isn't working, Loxo will still send it out through our own noreply address. The Hiring Manager can respond to the survey with a one-tap answer to the prompt.
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The send happens at 9:00am in your agency's time zone.

Hiring Managers are busy people, so silence gets a gentle follow-up 3 days later. Still nothing after another 4 days? The recruiter gets a heads-up that it's gone quiet, along with a link to send the check-in by text instead.

Clicking one of the options in the email drops the Hiring Manager into a short, friendly survey. A simple three question survey follows so the process feels quick and painless.

If “I have some concerns” is used, the survey branches to ask for more details and if they would like to receive a call from the recruiter.

If it's genuinely “a bit early to tell”, no worries — the Agent simply circles back in 28 days to ask again.

Once the survey wraps up, the recruiter gets a tidy summary email for that placement — flagged as happy, on track, or concerns (callback requests included, so nothing urgent slips through). And if the Hiring Manager mentioned they might be hiring again later this year, the Agent quietly sets a reminder of its own: a friendly nudge email goes out 3 months later, just in time to catch that next opportunity.