The first time you use Click-to-Dial in Loxo, a Chrome pop-up will ask you to allow Loxo to access your microphone. Select "Yes."
If you accidentally clicked "No" or don't remember seeing this, you'll need to update Loxo's access in your Chrome Settings. Please follow the steps below to do this:
In your Chrome menu, select Settings:
Click Privacy and security > Site settings > Permissions > Microphone.
Update your default behavior if needed, and:
Review your blocked and allowed sites.
To remove an existing exception or permission: to the right of the site, click the trash can icon to delete.
To allow a site that you have already blocked: under "Not allowed," select the site's name and change the Microphone permission to "Allow."
Exit your Chrome Settings, then return to Loxo. You may need to reload the page.
Begin making calls with Click-to-Dial. If you see a future pop-up requesting access to your Microphone when making calls in Loxo, please select "Yes"!
You can also click the "View site information" option to the left of your web address bar to open the Site Settings for Loxo specifically:
Here, you can make sure that the Microphone has been set to "Allow."
If you need any further assistance, you can review additional resources here. Feel free to reach out to our Support Team by clicking the Live Chat option in the bottom right corner of the Help Center or using the ? icon in the bottom left corner of your Loxo. You can also send an email to support@loxo.co. Either way, we'll be happy to help!