Troubleshooting

Check out our FAQs when something doesn't seem to be working quite right

9 articles in this collection
Written by Makenzie Bothner and Lena Nations

Freemium Troubleshooting

How to install the Loxo Chrome extension to complete account setup.

Written by Makenzie Bothner
Updated over a week ago

Why didn't the full resume/CV parse into Loxo?

Sometimes, the formatting of resumes/CVs can affect the computer's parsing abilities. See below for common issues that computers run into!

Written by Lena Nations
Updated over a week ago

Email not syncing?

Don't see an email logged, think you're email is unsync'ed?

Written by Makenzie Bothner
Updated over a week ago

How do I reset my password?

If you forget your password, you can easily reset it.

Written by Makenzie Bothner
Updated over a week ago

How do I clear my cache and cookies in Chrome?

Your issue might be related to cached settings within your Chrome browser.

Written by Makenzie Bothner
Updated over a week ago

Troubleshooting using the Inspector

Learn how to take a screenshot of your inspector page #troubleshooting #inspect #console

Written by Makenzie Bothner
Updated over a week ago

How do I delete a person or company record?

If you added a person or company to your database that you no longer want in Loxo, here is how to delete the record.

Written by Makenzie Bothner
Updated over a week ago

Managing Duplicates in Loxo

Merging duplicate records in Loxo is quick and easy.

Written by Makenzie Bothner
Updated over a week ago

Have a great idea? Let us know!

Submit a feature request or product enhancement to help us improve Loxo

Written by Makenzie Bothner
Updated over a week ago