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Troubleshooting
Troubleshooting
Check out our FAQs when something doesn't seem to be working quite right
9 articles in this collection
Written by
Makenzie Bothner
and
Lena Nations
Freemium Troubleshooting
How to install the Loxo Chrome extension to complete account setup.
Written by
Makenzie Bothner
Updated over a week ago
Why didn't the full resume/CV parse into Loxo?
Sometimes, the formatting of resumes/CVs can affect the computer's parsing abilities. See below for common issues that computers run into!
Written by
Lena Nations
Updated over a week ago
Email not syncing?
Don't see an email logged, think you're email is unsync'ed?
Written by
Makenzie Bothner
Updated over a week ago
How do I reset my password?
If you forget your password, you can easily reset it.
Written by
Makenzie Bothner
Updated over a week ago
How do I clear my cache and cookies in Chrome?
Your issue might be related to cached settings within your Chrome browser.
Written by
Makenzie Bothner
Updated over a week ago
Troubleshooting using the Inspector
Learn how to take a screenshot of your inspector page #troubleshooting #inspect #console
Written by
Makenzie Bothner
Updated over a week ago
How do I delete a person or company record?
If you added a person or company to your database that you no longer want in Loxo, here is how to delete the record.
Written by
Makenzie Bothner
Updated over a week ago
Managing Duplicates in Loxo
Merging duplicate records in Loxo is quick and easy.
Written by
Makenzie Bothner
Updated over a week ago
Have a great idea? Let us know!
Submit a feature request or product enhancement to help us improve Loxo
Written by
Makenzie Bothner
Updated over a week ago